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Standard shipping within the contiguous US takes 3–5 business days. Expedited 2-day shipping is available at checkout. International shipping timelines vary by destination — typically 7–14 business days.

You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Use the tracking number on the carrier's website to follow your shipment in real time.

Yes. NEOLUXA SYSTEMS ships to select international destinations. Shipping costs and estimated delivery times are calculated at checkout. Import duties and taxes are the responsibility of the recipient.

Orders can be modified or cancelled within 2 hours of placement. After that, the order enters fulfillment and cannot be changed. Contact our support team immediately if you need to make a change.

The 2-year limited warranty covers manufacturing defects in materials and workmanship. This includes LED chip failure, controller malfunction, and structural defects in the mask body under normal use conditions.

The warranty does not cover damage from misuse, accidents, unauthorised modifications, or normal wear and tear. Cosmetic damage that does not affect device function is also excluded.

Contact our support team with your order number, proof of purchase, and a description of the issue. We will assess the claim and, if approved, arrange a replacement or repair at no cost to you.

Device registration is not required to make a warranty claim, but it is recommended. Registration allows us to contact you proactively about firmware updates, safety notices, and warranty reminders.

Contact our support team within 30 days of delivery with your order number. We will provide a prepaid return shipping label and instructions. Refunds are processed within 5–7 business days of receiving the returned item.

Items must be returned in their original packaging with all included accessories. Devices showing signs of damage beyond normal use may not be eligible for a full refund.

The ZIVA RESTORE Peptide Recovery Serum is non-returnable once opened, for hygiene reasons. Unopened serums may be returned within the 30-day window.