User Guide · 4 min read

ZIVA Setup & Usage Guide

Everything you need to know to get started with your ZIVA LED Face Mask — from first charge to your first treatment session.

In the Box

What's Included

ZIVA LED Face Mask

Flexible liquid-silicone mask with 279 LED chips across 4 wavelengths

Portable USB-C Controller

3000 mAh battery, 3 brightness levels (50% / 75% / 100%), 10 Hz pulse mode

USB-C Charging Cable

For charging the controller

ZIVA RESTORE Peptide Recovery Serum

Complimentary full-size serum ($98 value)

Storage Pouch

Protective carry pouch for the mask and controller

Quick Start Card

Printed setup guide

First Use

Getting Started

Charge the Controller

Before first use, charge the USB-C controller fully. A full charge takes approximately 2 hours. The indicator light will turn solid when charging is complete.

Connect the Mask

Connect the mask cable to the controller port. Ensure the connection is secure before placing the mask on your face.

Select Brightness

Press the power button once to turn on. Press again to cycle through brightness levels: 50% → 75% → 100%. New users should begin at 50%.

Start Treatment

Hold the power button for 2 seconds to start the 10-minute treatment timer. The mask will automatically shut off when the session is complete.

Controller Guide

Understanding the Controls

Single pressPower on / cycle brightness (50% → 75% → 100%)

Hold 2 secondsStart / stop 10-minute treatment session

Double pressToggle 10 Hz pulse mode on / off

Hold 5 secondsPower off

Care & Maintenance

Keeping Your ZIVA in Peak Condition

Cleaning

Wipe the mask surface with a soft, damp cloth after each use. Do not submerge in water. Do not use alcohol or abrasive cleaners.

Storage

Store the mask in the provided pouch, away from direct sunlight and extreme temperatures.

Controller

Charge the controller when the indicator light flashes. A full charge provides approximately 20–25 treatment sessions.

Warranty

The ZIVA LED Face Mask is covered by a 2-year warranty against manufacturing defects. Register your device at neoluxasystems.com/support.

Frequently Asked Questions

Yes. Daily use is recommended, particularly during the first 4–6 weeks. The 10-minute session is designed for daily use without skin sensitisation.

The ZIVA LED Face Mask is FDA Cleared (510(k) K250830) and is designed for use on all skin types. If you have a diagnosed skin condition or are taking photosensitising medication, consult your dermatologist before use.

Yes. Apply ZIVA RESTORE Serum before the session. After the session, continue with your regular skincare routine. Avoid using strong active ingredients (retinoids, AHAs/BHAs) immediately before treatment.

The 3000 mAh controller battery provides approximately 20–25 full treatment sessions per charge.

FDA Cleared 510(k) K250830. Not FDA approved. Always read the full product manual before use.

Have a Question?

Our support team is available to help with setup, troubleshooting, and warranty claims.

Contact Support View Skincare Protocol